Eligible Reasons for Return: WEB LEADS
Disconnected Number (List error message)
Wrong Number (List how confirmed)
Wrong Category (List appropriate category)
Wrong Location (Please list this lead's location)
Had Attorney at Time of Request (List date retained)
Had a Legal Plan at the Time of Request (For how long?)
Lead Never Submitted Request (Be specific)
Issue is, in No Way, a Legal Matter (Be Specific)
Duplicate Lead (Include other lead's ID #)
Foreign Language Not Handled (Language?)
Gibberish Comments/SPAM (Explain if not obvious)
Voicemail Box Full/Not Setup (attempted email/phone/text for 4 days)
Free advice/Pro Bono (Must be mentioned in lead comments)
Underage (Please list current age)
Past the SOL (Injury category attorneys only)
At Fault (Auto Accident Injury attorneys only)
No Pending Charges (Criminal Defense only)
Debt Below Requested Minimum (Bankruptcy only)
Federal CPS Case (Family Law only)
3rd Party (Spouse/Dependent excluded,Legal Plan Accounts only)
Presently Incarcerated (Legal Plan Accounts only)
Gov't Lawsuit (Legal Plan accounts only)
Non Profit Organization (Legal Plan accounts only)
"No Contact" (Not eligible for return)
Eligible Reasons for Return: LIVE CALLS
Verified using the recording of the call ONLY
Wrong Number
Wrong Category (List appropriate category)
Wrong Location (Please list this lead's location)
Already Represented
Already has a Legal Plan
Issue is, in No Way, a Legal Matter (Be Specific)
Duplicate Lead (Include other lead's ID #)
Foreign Language Not Handled (Language?)
Technical Issue (Explain if not obvious)
Free advice/Pro Bono
Underage (Please list current age)
Past the SOL (Auto Accident Injury attorneys only)
At Fault (Injury attorneys only)
No Pending Charges (Criminal Defense only)
Debt Below Requested Minimum (Bankruptcy only)
Federal CPS Case (Family Law only)
3rd Party (Spouse/Dependent excluded,Legal Plan Accounts only)
Presently Incarcerated (Legal Plan Accounts only)
Gov't Lawsuit (Legal Plan accounts only)
Non Profit Organization (Legal Plan accounts only)
"Missed Call/Went to Voicemail" (Not eligible for return)